msg globals

We at msg global provide assistance in integration, monitoring and optimization for your SAP installation. Together with our strategic partners, we deliver a complete range of SAP support services from regular health checks to guaranteed process availability.

Technical application support
Our SAP AMS consultants at msg global are highly qualified to manage your application infrastructure at both proactive and reactive level.

Our consultants are certified and experienced in various technical areas such as:

• SAP products and components (SAP Basis)
• database products
• operating systems

Technical application implementation
We at msg global ensure that your SAP solutions operate at optimum technical level by continuously improving your application infrastructure with the latest available patches and releases according to SAP defined standards.

Our services include:

• database patching and upgrades
• SAP operating system/database migrations
• SAP upgrades (from support packages to release upgrades)

How you benefit from msg global SAP application support and implementation:

• reducing IT operation costs and enabling innovation
• concentrating on your company's daily operations, leaving msg global to handle your SAP applications and provide complete situation management
• entrusting your support needs to a Certified SAP Support Partner – msg global is certified by SAP Managed Services as global Application Management Services (AMS) provider
• ensuring that your SAP application infrastructure is continuously optimized to cater to your business needs

Keeping your SAP installation up to scratch with the latest patches and releases

We at msg global keep your SAP solutions operating at optimum level by continuous improvement with the latest patches and releases according to SAP defined standards, fixing known bugs in certain software releases and patch levels.

Our msg global consultants provide expert SAP application infrastructure management services that include:

• SAP Basis
• various database platforms such as Oracle, MS SQL, DB2, MaxDB, and Informix
• a wide array of server operating systems such as Windows, UNIX, Linux, and Solaris

We will keep your business running around the clock with an application infrastructure monitored proactively to mitigate potential incidents using a variety of monitoring methods:

• SAP CCMS
• SAP Solution Manager for business process monitoring
• availability monitoring

The msg global 24/7 Application Management Support Model ensures that any situation that might arise will be addressed according to service level agreement at any time of the day.