Stay focused on the core business and count on a strong partner to support your SAP.

Through a single point of contact, the global msg provides a broad spectrum of support. Certified by SAP in RUNSAP services that enable and support customers globally throughout the oroduct lifecycle, msg Global employs proven processes, impeccable quality standards, and deep domain knowledge to effectively support SAP solutions.

Stay focused on the core business and count on a strong partner to support your SAP

Through a single point of contact, the msg global provides a broad spectrum of support. Certified by SAP in RUNSAP services that enable and support customers globally throughout the product lifecycle, msg Global employs proven processes, impeccable quality standards, and deep domain knowledge to effectively support SAP solutions.

Support Services

Quality

Quality

Optimization

Optimization

Implementation and security

Implementation and security

  • Landscape Fitness Analysis Code Review ITIL
  • Test-as-a-service implementation plan
  • Data Archiving & Aging AMS
  • On-Demand Development Backup & Restore OS/DB Upgrade
  • Performance Optimization Business
  • Process Transformation Cloud Environment Managed by PaaS
  • Landscape Optimization & TCO Reduction
  • Firefighter
  • Implementation Safeguarding
  • Upgrade Safeguarding
  • Landscape Support

Support Services

Quality

Quality

  • Landscape Fitness Analysis Code Review ITIL
  • Test-as-a-service implementation plan
Optimization

Optimization

  • Data Archiving & Aging AMS
  • On-Demand Development Backup & Restore OS/DB Upgrade
  • Performance Optimization Business
  • Process Transformation Cloud Environment Managed by PaaS
  • Landscape Optimization & TCO Reduction
Implementation and security

Implementation and security

  • Firefighter
  • Implementation Safeguarding
  • Upgrade Safeguarding
  • Landscape Support

Standardized and customized support processes (1st / 2nd / 3rd level support)

  • Fully integrated into your existing support framework
  • Service time up to 24x 7/365
  • ITIL and RUNSAP-based process structure
  • Incident/problem management
  • Change management
  • Root cause analysis
  • Documentation standards
  • Parallel development processes and operations
  • Multi-language support
  • Monitoring, continuous improvement
  • Mixed delivery models (on-site, nearshore, offshore)

Need more information?

Contact us and we'll work with you to help you understand all your options and select the solutions that best meet your needs so that your business works the way you want.

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