Enhancing Software Quality: Part Two

In the previous post in this series, we outlined the elements to include in a successful QA program. In this post, we share steps to follow in building a QAP from scratch or in modifying one already in place.

First, establish SMART objectives. By SMART, we mean Specific, Measurable, Appropriate, Realistic, and Timely. Bear in mind that those objectives must include satisfying customer expectations and compliance with regulatory requirements. If those things seem self-evident, you might be surprised at how many organizations don’t establish SMART objectives.

After SMART objectives have been established, it’s time to:

• Define Roles and Responsibilities. To ensure the QA team has the ability to perform all the necessary functions, make sure the team includes:

• The Automation Tester uses automated tools and strong programming skills to develop automated tests, check how coded features perform, and verify how the software implements isolated pieces of code.
• The Manual Tester checks product performance as an end user, testing every scenario and logic of the application manually.
• The UI/UX Tester ensures the user experience is optimized with every issue found and fixed, keeping the software as polished as it was on paper.

• Implement the Quality Assurance Plan. When the development plan is completed, it’s time for the QA to use its tools and resources to achieve the project’s objectives under any test cases and scenarios to support the company's strategic goals.

• Examine the Outcomes: The QA plan should be a dynamic document that adapts to the requirements and evolves with the project’s response. It ensures the team's objectives are achieved. It could also explain functional enhancements and provide guidelines for adding features, teamwork, and reasonable expectations.

• Gather Feedback and Act: Perform a plan audit after two or three months to determine user reactions and appropriate responses sooner if early feedback is unsatisfactory feedback.

Plan is Not a Four-Letter Word.

When it comes to software development, the time spent planning will save time and money later. And the more attention and energy given to QA, the better the outcomes will be.

To learn more about how we can make your QA processes — and your software better — please get in touch with us today.