SAP Financial Services Accelerator

Helping Insurers to offer unique digital Customer Experience

to drive growth

SAP Financial Services Accelerator

Helping Insurers to offer unique digital Customer Experience

to drive growth

Digital Customer Engagement for the Insurance Industry

The SAP Commerce Cloud, Financial Services Accelerator is an extension for SAP Commerce Cloud which is made for direct insurance companies that are looking to develop a more streamlined, seamless, and personalized customer experience while meeting the unique needs of their industry. It comes with configurable processes, reference integrations and sample products for the insurance industry.

Finding Carrier

Product Discovery

Agent Conversion

Issue Policy

Change Policy

Manage Claim

Renew Insurance

Key Capabilities and Value Drivers

Improved Experience

Improved Experience

Omni-channel digital platform featuring self-service customer portal and video connection with process guiding framework.

Accelerate Digitization

Accelerate Digitization

Connectors and open FS integration to core insurance systems for validation, pricing and information exchange and underwriting. 

Broaden Service Offerings

Broaden Service Offerings

Product discovery, needs analysis, product configuration, product bundling (beyond insurance) and product deployment, group policy. 

Increase Productivity

Increase Productivity

FSI process and product templates including anonymous quote, quote to policy lifecycle including cancelation, reversal and amendments. 

Reach more Customers

Reach more Customers

Enabling various business models and product deployments imbedded in various 3rd party processes and systems. 

Want to start right now?

Get immediately started to serve your customers with seamless Customer Experience accelerated by the SAP Commerce Cloud, Financial Services Accelerator with predefined processes for the Financial Services Industry.

Want to feel an End-to-End Customer Journey?

Be more than an Insurance Company - build a high-value ecosystem around your customers to differentiate yourself from the competition. Our Customer Experience platform can help you to shape a personalized ecosystem with 3rd party providers. Make a difference and choose our engagement platform to support your future customers experience.

Journey example for your customer - Donna

Want to experience more of FSA?

Turn anonymous into a known, happy & loyal customer using SAP Commerce Cloud, Financial Services Accelerator. Empower them to find and discover the right product. Guide them through an intuitive quotation process and allow them to seamlessly turn their quote into a policy. Enable your customers to manage their personal data, policies, claims, payments, and communication anytime and anywhere.​

What do you need?

We’ll work with you to help you understand all your options; to help you select the option that best suits your needs, your budget, your schedule, and your preferences; and to help you make the right decisions about the right tools to get your business running the way you want it to run. 

Contact us today to learn more about all the ways we can help you do more business, more efficiently.

Get in Touch

msg global Thomas Strasser

Thomas Strasser

Executive Vice President Customer Experience

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msg global Thomas Strasser

Birgit Kaufmann

Global Sales Manager    Customer Experience

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