Business Technology Services (BTS)
Business Technology Services is a vital support system to msg group companies, both nearshore and onshore. Our BTS team is primarily located in Bengaluru and Hyderabad, India, and has been operating with great success for over a decade.
Our team's expertise across a wide range of technologies and industries, as we are recognized as a central hub to msg affiliates in providing the appropriate skills and talent, including JAVA, Microsoft, DevOps, AWS, Testing, SAP Core, S/4, and more.
We pride ourselves on offering comprehensive and tailored support to your clients, helping them to meet their business needs and objectives.
- Provides consulting development and application maintenance services using different technologies like Java, Testing, Mobility solution, and SAP.
- Help reduce time to deliver for mission-critical projects by facilitating time-zone advantages in leveraging our team in India.
- Deliver our customers with the ability to lower their overall cost of operations substantially.
- Enhance project quality by offering technical skills and specialized industry knowledge (automotive, insurance, health care).
- Assist post-go live efforts with the possibility of 24x7 application support models.
Development
Development
- Development topics: Java (JEE, Spring), JavaScript (MEAN-Stack, Angular), Pega, SAP (ABAP, BTP)
- Industry: Insurance, Automotive, Manufacturing, Logistics, Food
- Process models: classic and agile
- SAP: S/4, SAP Core modules for various Industries
Testing
Testing
- Manual testing
- Automation testing
- Performance and penetration testing
Focus Areas
Focus Areas
- Mobile application development (iOS and Android)
- AWS
- Microservices
- DevOps
Industry focus
Industry focus
- Insurance
- Automotive & Manufacturing
- Banking
- Travel & Logistics
- Food
- Utilities
- Public Sector
- Pharma & Consumer Products
Business Technology Services Offerings
Business Technology Services allows you to improve your competitive position.
Our diversified and qualified internal talent pool can improve your project profitability, lower cost, and provide support.
Application Consulting
Application Consulting
- Architectural Planning
- Package Selection
- Functional expertise
- Business Case Development
Application Development
Application Development
- Package integration
- CRM, ERP, SCM, BI / DW
- Advanced Solutions
- Solution Accelerators
Mobile Application Development
Mobile Application Development
- iOS Development
- Android Development
- Alexa Development
- Cross Plattform Development
Application Value Management
Application Value Management
- Application Maintenance
- Code Re-engineering
- Legacy Modernization
- Technology Transformation
Testing Services
Testing Services
- Manual/Functional Testing
- Automation Testing
- SAP Application Testing
- Test Management Services
- Penetration Testing
- Performance Testing
- Security Testing
Technologies
Technologies
- Functional Testing - Test Accelerators, Test design solutions
- Test Automation – AUTOMAX, UFT, Selenium and ROBOT Framework
- Performance Testing – JMeter, LOCUST
Software & Testing Solutions
Software & Testing Solutions
- Languages: Java, JavaScript, C++, Python
- Frameworks: Spring, Node JS, Svelte, STL, Qt
- UI/UX: Angular React
- DevOps: Jenkins, Sonar, Maven, OpenShift, Splunk, Docker, Kubernetes
- Cloud: AWS, Azure, GCP
- Performance testing: Gatling
- Testing Clouds: BrowserStack, SauceLabs
Development Methodologies
Development Methodologies
- Waterfall Development methodology
- Agile, Scrum, Lean, DevOps
- Full Stack Development
Support Services
Digitalization is the next evolutionary business model.
msg global supports digitalization, enabling continuous growth and uninterrupted operations. We take extra care to fine-tune each of the services to your current and future needs.
Organized in three regional Mission Control Centers — Americas, Europe, and Asia — we provide support services to customers around the world.
Optimization
- Performance optimization
- Business processes transformation
- PaaS-managed cloud environment
- Landscape optimization
- TCO reduction
Business Continuity
- Data Archiving & Aging
- AMS
- On-demand Development
- Backup & Restore
- OS / DB Upgrade
Quality Assurance
- Landscape Fitness Analysis
- Code Review
- ITIL and Best practice Compliance
- Implementation Plan Review
- Testing as a Service
Implementation Safeguarding
- Implementation Safeguarding
- Upgrade safeguarding
- Landscape support
Landscape Support
Project Safeguarding
Project safeguarding through continuous project-tailored quality assurance and by shadowing the implementation team and operations.
Production Support
Knowledge transfer programs and customized support models for SAP applications to users and management.
Business Process Support
Professional support for the entire system landscape.
Technical Operation
Smooth operations, ensured by our proven, preventive support approach.
Lifecycle Management
Management of the entire lifecycle of SAP applications including Change Management and Transport and Deployment Management.
SAP Core Service Offerings
Industries
Industries
- Automotive and Manufacturing
- Healthcare
- Telecommunication
- Services Industries
- Mining / Energy
- Logistics
- Banking
Implementation
Implementation
- SAP S/4 HANA Implementation (on Frame & Cloud Platform)
- Business Transformation
- SAP Suite on HANA (SOH)
Upgrades
Upgrades
- SAP Core Module (FICO, MM, WM, SD, PP, QM, PS, ABAP, PI/PO, CPI, SAC, BI BW, Fiori, BASIS, AIF)
- APO, HCM, MDG, MDM, CRM (CX), SCM, SF
- SAP Rollouts and Migration projects
Technical Operations
Technical Operations
- AMS Support SAP ECC and S/4 HANA all levels (L1, L2, L3, L4)
- SAP ECC and S/4 HANA ETE support & migration.
Lifecycle Management
Lifecycle Management
- Performance Improvement
- 24/7 monitoring & supporting all level (L2 & L3)
- Functional/Technical Upgrade
- Custom Code Adaptation
- In-depth SAP Solution expertise
- Close collaboration with SAP development labs
- Functional Process Support for a wide range of SAP Solutions (e.g., FS-RI, GL, FS-CD, FS-PM, SD, MM, FI, CO)
ITIL compliant SAP Managed Application Service Offerings
Digitalization is the next evolutionary business model.
msg global supports digitalization, enabling continuos growth and uninterrupted operations. While the foundations of our services are frameworks like COBIT and ITIL, we take extra care to fine tune each of the services to your current and future needs.
Incident Management
- Incident Response, Analysis & Handling
- Incident Trend Analysis and Reporting
- Incident Problem Classification
Problem Management
- Problem Root Cause Analysis
- Maintain KEDB (Known Error Database)
- Problem Resolution
Change Management
- Bug Fixes
- Change Estimation
- Enhancements
- Technical Impact Analysis
Service Desk
- Service Request Management
- Voice and non-voice Services
- Helpdesk Services
Release Management
- Master Release Planning / Scheduling
- Scheduling, implementation, and reporting
- Post Release Verification and CMDB updates
Service Management
- SLA Design, Baseline, and Monitoring
- Capacity Forecast & Monitoring
- Service Design and Implementation
- Service Transition
- Risk & Issue Management - Monitoring and Control
Application Monitoring
- Performance Monitoring
- Performance Tuning
- Event Management
Performance Management
- Availability Design and Monitoring
- Availability Performance Testing (Apps & DB)
- Performance Evaluation
- Performance Management Tool
Through a single point of contact, msg global provides a spectrum of support. Certified by SAP in RUNSAP services that enable and support customers globally in the whole application lifecycle, msg employs proven processes, impeccable quality standards, and deep domain expertise to effectively run SAP Solutions.
Standardized and Customized Support Processes (1st / 2nd / 3rd Level Support)
- Fully integrated in your existing support structure
- Service time up to 24x 7/365
- Process based frame work
- Incident/Problem management
- Change management
- Root-cause analysis
- Documentation standards
- Parallel development processes and operations
- Support in various languages
- Monitoring, continuous improvement
- Mixed delivery models (on-site, near-shore, offshore)
Why msg global solutions?
Benefit from our experience:
- More than 20 years of SAP experience in Sales,
AMS Service, Build & Run - A proven track record for delivering AMS Services
across multiple industries - Trusted development partner for various
blockbuster SAP solutions - A global team backed by strong relationships
within the SAP universe - Multiple locations provide time-zone advantages
- Access to a large policy resources
Capitalize on the msg global advantage
- Secure facilities to fit your needs
- Privately owned business with a 40-year track record
- Highly personalized service delivery
- Big enough to fulfill your needs, small enough to tailor to your requirements
- One team approach ensures seamless delivery across all regions
