GLOBAL MAINTENANCE & SUPPORT SERVICES
THINKING STEPS AHEAD

Our Commitment to Customers
Our mission is to provide unfailing support for and attention to your business operations, by precisely orchestrating our delivery capacities, our tools, and our services. Our service delivery model is flexible and available on-premise, on-demand, or by any other delivery method we design with our clients. Sustainability is the key consideration for us, which is why our approach is driven by these objectives:

Business Continuity: operations never stop

Imagination: operations need to be increasingly efficient

Continual Improvement: business processes need to be constantly streamlined

Attention to Total Cost of Ownership (TCO): cost/benefit is the key

Support Services
Digitalization is the next evolutionary business model.
msg global supports digitalization, enabling continuous growth and uninterrupted operations. While the foundations of our services are frameworks like COBIT and ITIL, we take extra care to fine tune each of the services to your current and future needs.

Optimization

Optimization

  • Performance Optimization
  • Business Processes Transformation
  • PaaS Managed Cloud Environment
  • Landscape Optimization
  • TCO Reduction

Business Continuity

Business Continuity

  • Data Archiving & Aging
  • AMS
  • On-demand Development
  • Backup & Restore
  • OS / DB Upgrade

Quality Assurance

Quality Assurance

  • Landscape Fitness Analysis
  • Code Review
  • ITIL and Best Practice Compliance
  • Implementation Plan Review
  • Testing as a Service

Implementation & Safeguarding

Implementation & Safeguarding

  • Firefighter
  • Implementation Safeguarding
  • Upgrade Safeguarding
  • Landscape Support

Support Service Levels
Organized in three regional Mission Control Centers — Americas, Europe and Asia — we ensure 24x7 managed support services to customers around the world.
Application Lifecycle Management
Stay focused on core business by enlisting a strong partner for SAP-related requests.

Through a single point of contact, msg global provides a spectrum of support. Certified by SAP in RUNSAP services that enable and support customers globally in the whole application lifecycle, msg employs proven processes, impeccable quality standards, and deep domain expertise to effectively run SAP Solutions.
Landscape Support

Project Safeguarding

Project Safeguarding

Project safeguarding through continuous project-tailored quality assurance and by shadowing the implementation team and operations.

Production Support

Production Support

Knowledge transfer programs and customized support models for SAP applications to users and management.

Business Process Support

Business Process Support

Professional support for the entire system landscape.

Technical Operation

Technical Operation

Smooth operations, ensured by our proven, preventive support approach.

Lifecycle Management

Lifecycle Management

Management of the entire lifecycle of SAP applications including Change Management and Transport and Deployment Management.

Functional Business Process Support
  • In-depth SAP Solution expertise
  • Close collaboration with SAP development labs
  • Functional Process Support for a wide range of SAP Solutions (e.g., FS-RI, GL, FS-CD, FS-PM, SD, MM, FI, CO)
Standardized and Customized Support Processes (1st / 2nd / 3rd Level Support)
  • Fully integrated in your existing support structure
  • Service time up to 24x 7/365
  • ITIL & RUNSAP based process framework
  • Incident/Problem management
  • Change management
  • Root-cause analysis
  • Documentation standards
  • Parallel development processes and operations
  • Support in various languages
  • Monitoring, continuous improvement
  • Mixed delivery models (on-site, near-shore, offshore)